Purchase Information
All purchases should be made directly through the http://www.theshoelounge.com website.

Online purchases from this section of the website may be made by anyone, for delivery to a billing address, as registered with the clients’ credit card company. We are unable to deliver online purchases to non-registered addresses at this time, but invite our clients to visit our website at http://www.theshoelounge.com. Immediately after submitting your order, we will forward an automated sales invoice to you by email, which provided to us during the order process. Please retain this sales invoice any future references. Without this receipt, we would not be able to validate your purchase, and accordingly, will not be able to proceed with any requests.

Pricing and Payment Options
While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled within 48 hours of our attempt to communicate with you.

Prices displayed on The Shoe Lounge website are quoted in U.S. dollars, unless otherwise specified. The Shoe Lounge accepts the following forms of payment for online purchases:

Credit Card Payment:
   • Visa
   • MasterCard
   • Discover
   • American Express
   • PayPal

If payments are made by credit card, the transaction will be charged to your credit card only after we have verified your card details, received credit authorization. Your credit card will not be charged at the time you submit your order. For all other payments, once payment is confirmed cleared, your order will be processed shortly after.

Shipping and Delivery
Shipping cost will be added at the end of check out.

For security concerns, The Shoe Lounge online purchases may be shipped only to the billing address of your credit card. All purchases are shipped with one of our shipping agents. To estimate the total delivery time for your purchase, please allow 48 hours of receipt. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. Orders are processed and delivered Monday through Friday, excluding holidays. The Shoe Lounge cannot be responsible for unanticipated delays.

Customers are responsible for providing a full valid address, including apartment number if applicable, for delivery. They are responsible for arranging mail forwarding if they are moving, and for putting a vacation hold if they do not anticipate that they will be at home when the package is due to arrive. Customers are entirely responsible for ensuring the receipt of the package, and The Shoe Lounge WILL NOT BE RESPONSIBLE for returned orders due in part by customer negligence.

Tracking
The customer may request a shipping confirmation approximately 3 to 5 business days after submitting an order. We can only check however, tracking information through our shipping carrier, and we will provide you with a shipping date. In addition, we will email a sales invoice immediately after an order has been confirmed and processed.

To ensure the security of your delivery, we are unable to provide you with details on our communications with our shipping agents. However, we do provide tracking numbers upon request, and maintain tracking numbers for each delivery. At times, there may be an error in providing this information to customers. As our shipping agents provide this information to us, customers may submit another request for further clarification. We are NOT LIABLE AND/OR RESPONSIBLE FOR ANY LOSSES OR DAMAGES that may arise given such an occurrence. If you have questions about the delivery of your purchase, a The Shoe Lounge customer support staff will be pleased to assist you via email at info@theshoelounge.com

Refund and Exchanges
Refunds: The Shoe Lounge.com offers the easiest return policy on the web. If you are not completely satisfied, simply return your purchase within 21 days for exchange or refund. NOTE: Please be aware that worn shoes are not returnable and we do not refund shipping charges.

Exchanges: Due to our processing system, TheShoeLounge.com does not honor exchanges. We will however, issue a credit to the customer for returned merchandise so that they can place a new order for the desired item.

UNACCEPTABLE REASONS for a refund or exchange may encompass, but is not limited to, the following:
   • Color(s) of the merchandise are darker/lighter than displayed
   • Merchandise had minor color differences from the picture
   • Merchandise does not fit (i.e. due in part of error by the customer)
   • Merchandise does not fit (i.e. after processing of next half-size)
   • Damaged or used merchandise after usage by the customer
   • Damaged merchandise incurred during the course of delivery

Easy-to-follow instructions for returning merchandise will be provided by a customer services support staff after receiving your contact. However, in order to avoid such a stage, clients are advised to clarify unclear issues before placing any orders. Please ask any questions you may have before ordering to prevent any potential problems. Every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed.

Changes/Cancellations
If you wish to cancel or modify your order, please send an email as soon as possible to info@TheShoeLounge.com, we will make every effort to accommodate your request; however, once a product has left our premises for processing and shipping, the purchase cannot be cancelled and/or modified. In this case, please refer to our return policy.